A Day’s Work: Reports from the Workplace
Joanna Biggs, 9 April 2015
Behind a branch of a fast-food chain in Lincoln, there is a featureless yellow brick call centre open from 7 a.m. to 11 p.m. every day. From the level of noise as the call centre handlers walk in, they can often guess what’s happening across the country. Bad weather causes a surge in the number of calls: a dense, chattering sound. A terrorist attack is loud. But less...